| 1. |
Only customers within Singapore
can purchase our products via M1 Shop Online. |
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| 2. |
Delivery shall only be made in Singapore mainland. |
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| 3. |
You have to make payment by VISA, Mastercard
or AMEX credit cards only. |
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| 4. |
Acceptance of your credit card is subject to
M1's acquiring bank. |
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| 5. |
The following conditions are to be fulfilled
upon delivery:- |
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You have to be the credit card owner; |
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You have to be the subscriber of the
new M1 line; |
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You have to be personally present upon
delivery; |
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Your signature on our delivery order
should be the same as the signature on your credit card. |
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For all transactions, a photocopy image of your NRIC or Passport with FIN or Student/NSF Pass must be given to the courier. |
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| 6. |
Free delivery islandwide. Limited Period only! |
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| 7. |
You shall be required to sign the relevant
handset contract where applicable and be bound by the terms and conditions therein. |
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| 8. |
Separate $37.45 SIM card and $10.70 registration charges apply for new line connection. $37.45 SIM card charge is also applicable for SIM exchange. Customer should transfer / back up SIM data before proceeding with a SIM exchange. If you purchase SIM card, selection of the
mobile phone number shall be from the list on our website, www.m1shop.com.sg. A fax or scan copy image of your NRIC or Passport with FIN or Student/NSF Pass must be faxed or emailed to us before delivery is made. We will contact you to arrange the necessary details. |
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| 9. |
We reserve the right to reject/cancel your
order even after credit card settlement. We shall inform you via email
and a refund shall be made to your credit card. |
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| 10. |
Your purchase order is confirmed as per date and timing chosen.
We will contact you for clarification if applicable. |
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| 11. |
If you cancel the order, we shall refund your payment minus
an administrative charge of $30 within 30 days of the delivery date. |
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| 12. |
Save as the terms expressly stated herein,
the following shall apply:- |
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| (a) |
our General and Specific Terms and Conditions
(including limitation of liability)
as posted on our website www.m1.com.sg;
and |
| (b) |
our Subscription Eligibility rules as
posted on our website, www.m1shop.com.sg |
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| 13. |
All phone offers apply to a 2-year subscription plan, unless otherwise stated. |
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| 14. |
All phone offers featured are applicable to new line connection, existing customers with no handset contract or have completed at least 20 months of their existing contracts. |
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| 15. |
All phone offers are not applicable to Zero/Just 8/SuperValue 1+1 Plans, SunSurf 10 Data Plans, SunShare and DIY Plans, unless otherwise stated.. |
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| 16. |
Additional $250 and $350 applies on the phone offers for customers who have completed at least 11 months of their normal handset contract and/or iPhone handset contract respectively. |
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| 17. |
For
phone offer prices on SunMax and above plans, pre-payment of $300 / $600 for a bill credit is applicable if your subscription to the applicable M1 service(s) is less than 12 months. For phone offer prices on SunSaver Plus and equivalent plans, pre-payment of $200 for a bill credit is applicable for subsequent mid-tier contract(s) if your subscription to the applicable M1 service(s) is less than 12 months. Pre-payment charge will be charged separately. |
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| 18. |
Additional $100 applies on the phone offers for customers on SunLite/Message/One+One/SunTalk Super/Chat 188 Plans. To make an online purchase, please call 1623 (9am-9pm) for assistance. |
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| 19. |
Additional $100/$200 off are applicable on the advertised prices of selected phones for new sign-up/re-contract on respective SunSaver Plus or SunMax equivalent plans. A mid-tier/high-end contract applies for customer who enjoyed this $100/$200 discount respectively. Customers who re-contract before the 21 months period of the 2-year handset contract can only sign up for one mid-tier/high-end handset contract per mobile line. |
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| 20. |
Customer with less than six (6) months tenure is entitled to sign up only 1 high-end plan such as SunMax/ iPhone Extreme+/ ExtremeSurf+/ iPhone Max+/ MaxSurf+. |
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| 21. |
Special Handset Prices are applicable to sign up on M1 ValueSurf+, LiteSurf+, ExtremeSurf+ and MaxSurf+ Plans, unless otherwise stated, within an additional 24-month service commitment contract on the respective plans.
All sign-ups or re-contracts on iPhone plans must be accompanied with purchase of an iPhone. Sign-ups or re-contracts on ValueSurf+, LiteSurf+ and ExtremeSurf+ plans cannot be accompanied with purchase of an iPhone.
Please note that selected bill plans are retired and not available for re-contracts. Customers on these plans are required to re-contract on a new bill plan. For full listing of retired plans, click here.
To make an online purchase, please call 1623 (9am-9pm) for assistance. |
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| 22. |
iPhone Pricings are only applicable with a corresponding 24-month iPhone contract. iPhone plans are also not valid for supplementary plans, SunSurf and Family & Friends value-added services. Customers are eligible for early re-contract after completing at least 11 months of their iPhone Contract, subject to payment of $350 as an early re-contract fee. Customers need not pay the early re-contract fee after 20 months into the iPhone Contract. For temporary suspension of service, downgrading of mobile plan and termination of line prior to the expiry of the iPhone Contract, a Termination / Downgrade charge applies. A MicroSIM card and NanoSIM are required for use on iPhone 4/iPhone 4S and iPhone 5 respectively. Separate $37.45 SIM card and $10.70 registration charges apply for new line connection. $37.45 SIM card charge is also applicable for SIM exchange. Customer should transfer / back up SIM data before proceeding with a SIM exchange. |
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| 23. |
MicoSIM card is also required for use on Other models (if applicable) and the MicroSIM card charge of $37.45 will be charged separately. Customer should transfer/ back up SIM data before proceeding with a SIM exchange. Registration charge of $10.70 applies for new line connection. |
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| 24. |
The M1 Home Broadband are provided for residential use at the Service Address only. For Fibre Broadband, the Service Address must have been certified fibre-ready for the Services according to confirmation by the relevant ThirdParty Provider (OpenNet Pte Ltd). |
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| 25. |
For Fibre Broadband, you will charged any miscellaneous fees, including without limitation the following, where applicable and as may be requested by you, in respect of each Service Address. |
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| Activation of ONT Charge (weekdays 9am - 5pm) |
$58.85 |
| Activation of ONT Charge (weekdays after 5pm) |
$85.60 |
| Activation of ONT Charge (weekends / public holidays) |
$112.35 |
| Termination of Service |
$32.10 |
| Collection of ONT Charge (weekdays 9am - 5pm) |
$12.84 |
| Collection of ONT Charge (weekdays after 5pm) |
$19.26 |
| Collection of ONT Charge (weekends / public holidays) |
$25.68 |
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| Installation of TP Charge (High-Rise Residential Building) |
$235.40 |
| Installation of TP Charge (Landed Residential Premise) |
$481.50 |
| Installation of internet cabling that exceeds 15m, measured from point of entry to Residential Premise to 1st TP |
$35.31 / 5m |
| Cancellation / Modification of TP Appointment (High-Rise Residential Building) |
$235.40 |
| Cancellation / Modification of TP Appointment (Landed Residential Premise) |
$481.50 |
| Cancellation of ONT Appointment |
$32.10 |
| Onsite Charge |
Min Charge of $139.10 |
| Change Bill Plan / VAS Charge |
$32.10 |
| VAS Activation Charge |
$32.10 |
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| 26. |
Gift with purchase is available while stocks last. |
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| 27. |
M1 registration guidelines and general terms and conditions apply. M1 reserves the right to vary any terms & conditions without prior notice. |
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| 28. |
The online transaction shall be governed by the laws of Singapore. |
